Venue Change: City Council Installation Ceremony - April 20

Swearing-in of newly elected Mayor & City Council during the 6 PM meeting
📍 Midwest Genealogy Center | More information

Independence Utilities customer service is moving from the Independence Utilities Center (17221 East 23rd St S) to Independence Municipal Commons (20201 E Jackson Dr) in March:

  • Last day of operations at IUC is Wednesday March 4, 2026.
  • Operations at IMC will begin Monday March 9, 2026.

Visit Utilities Customer Service for all bill pay options and additional information about the move.

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Contact Independence Power & Light

Customer Service Representative (816) 325-7930
Automated Account Information (816) 325-SERV
Administration (816) 325-7500
Power Outages (816) 325-7550
Streetlight Out (816) 325-7535
Tree Trimming Division (816) 325-7557
Customer Programs (816) 325-7485
Locate Underground Utilities (Missouri One Call) 1-800-DIG-RITE

Bill Payment Address

City of Independence
P.O.Box 219362
Kansas City, MO 64121-9362

Mailing Address

P.O. Box 1019
Independence, MO 64051-0519

E-mail Us

  • Click here to e-mail IPL

    E-mail is not intended for use in reporting electrical emergencies requiring immediate attention such as downed power lines or reporting power outages. For immediate electrical service needs or to report a power outage, call IPL at 816-325-7550. For emergencies call IPL at 816-325-7550, or dial 911. Replies to e-mails are normally made within 24 hours.

NOTE: The Independence Power and Light Department does not have contracts with any solar companies or other businesses to sell products and services to our customers.  Please be aware of scammers that might contact you via phone or door-to-door. If you come in contact with someone claiming to be a partner of IPL please contact us at 816-325-7930.