Outages & Safety
| Independence Power & Light works hard to provide its customer with safe and reliable electric service. Power outages, however, do sometimes occur for reasons outside a utility's control. Find important links, our power outage map, and additional resources on this page. |
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To report an outage in your area, call (816) 325-7550 from the number associated with your utility account. You can view current reported outages using the link below.
Tools and Resources
Power Outage Map
View current reported outages in the IPL service area.
Power Outage Preparedness
How to prepare for outages, what to do when one occurs, and how to remain safe while IPL works on restoration.
Electrical Safety for Kids
Information and resources for child education on electricity and safe practices
IPL Automated Phone System
Information about using our automated call answering service
Power Restoration... How IPL Handles
When an outage occurs, IPL first must determine how widespread an area is being
affected. If only a small area is affected, crews are dispatched to search for and
correct the immediate cause, such as tree limbs hitting against a distribution power
line.
If the outage is widespread, IPL first begins by checking substations, then major distribution lines or circuits, then neighborhoods and finally individual lines to customers. Customers should not be discouraged if they see an IPL truck passing by their home during a major outage. More than likely the crew is searching for the problem along a major line, that when corrected, will restore power to the entire neighborhood. Until those lines are restored, it is nearly impossible to identify problems for individual customers.
The best way for customers to help get their power back on during an outage is to call the IPL outage number (816) 325-7550.
During major outages, the information customers enter through the automated system, helps IPL to locate the cause of the outage and restore power as quickly as possible.
In tracking outages, it is important that we have customers' correct phone numbers. If your phone number has changed, but not your address, please go online or call Customer Service at (816) 325-7930 and help us to keep our records updated, in order to better serve you during outages.
Critical Care Program . . helps us better serve our customers
IPL's Critical Care Program helps us to better serve our customers who need to use electricity-powered medical equipment.
IPL notifies Critical Care Customers in advance when outages are scheduled for maintenance and repair of utility equipment. During unexpected outages, Critical Care customers can expect priority in power restoration, only after IPL has restored power to main lines and equipment.
To be eligible for the Critical Care program, customers must submit an application form, with a medical doctor's recommendation and signature, to IPL. The program does not guarantee continuous service, but it does prioritize power restoration. We recommend you have a backup power source for your equipment in the event of a power outage.
Please print the critical care form, fill out the upper portion of the form, and have your physician fill out and sign the bottom half of the form. Mail the form to:
Independence Power & Light
Critical Care Program
P.O. Box 1019
Independence, MO 64051-0519
IPL will notify you by mail if you qualify for the Critical Care program. Critical Care customers will receive a renewal application once a year, which must be completed and returned to IPL within 30 days of the postmark.
Customers requiring continuous electrical service should make arrangements for backup electrical service, in the case of unexpected outages.
For more information about the Critical Care Program, call (816) 325-7930 or contact us by email.