Utility Customer Service
Utility Customer Service is Now Located at 20201 E Jackson Drive
Utility Customer Service is located on the first floor of Independence Municipal Commons (20201 E. Jackson Drive). Please note there is currently no drive through or night drop available at this new location.
Three self-serve payment kiosks are available for 24-hour use (cash, check, and credit card accepted). Two are located outside Independence Municipal Commons on the west side of the parking lot. One is located inside Independence Municipal Court at 223 N Memorial Dr.
Welcome to City of Independence Utility customer service. Here you will find information regarding the utilities we provide: electric, water, and sewer.
Utilities Online
View and pay your bill through the utilities online portal
Payment Options
Payment options for your utility bill
Automated Account Information
24/7 phone service to access account info and other features
FAQs
Frequently asked questions regarding your utility services
Customer Service
Connect with customer service
Customer Programs
Information about programs available for utility customers
Rate schedules for the City of Independence are established by ordinance. Here you will find summaries and links to download rate schedules for each service.
Establishing or Canceling Service
In order to establish, transfer, or cancel electric, water, or sewer service in the City of Independence, you will need to contact a Utility Customer Service Representative at (816) 325-7930 or submit a request online. If you prefer to do business in person, you are welcome to visit our Utility Customer Service office.
Customer service is located at Independence Municipal Commons. See our payment options and contact us pages for more information.
Independence Municipal Commons - First Floor