Start, Stop, or Transfer Service | City of Independence, MO

Attention: Most City Offices Relocating

Most City departments are relocating to the Independence Municipal Commons, 20201 E. Jackson Drive, in the coming weeks. We look forward to serving you in our new location! To avoid any inconvenience, please check ahead before visiting our current Maple Avenue office, as staff and services may be in the process of moving.

To submit an electronic request to start, change service location, or cancel utility services submit a request via the links below:

Start Service

Submit a request to start a new utility account if you are new to the service area or needing an additional account within our service area

Transfer Service

Submit a request if you are currently a customer and moving within our service area

Cancel or Stop Service

Submit a request to cancel or stop service if you are moving out of our service area

Please allow 3 business days to process your application. If you need services before that, please call 816-325-7930 to speak with an account information representative.