Utilities Customer Service
Welcome to City of Independence Utilities customer service. Here you will find information regarding the utilities we provide: electric, water, and sewer.
Utilities Online
View and pay your bill through the utilities online portal
Payment Options
Payment options for your utility bill
Automated Account Information
24/7 phone service to access account info and other features
FAQs
Frequently asked question regarding your utility services
Customer Service
Connect with customer service
Customer Programs
Information about programs available for utility customers
Rate schedules for the City of Indepenence are established by ordinance. Here you will find summaries and links to download rate schedules for each service.
Establishing or Canceling Service
In order to establish, transfer, or cancel electric, water, or sewer service in the City of Independence, you will need to contact a Utilities Customer Service Representative at (816) 325-7930 or submit a request online. If you prefer to do business in person, you are welcome to visit our Utilities Customer Service office.
Customer service is located at the Independence Utilities Center. See our payment options and contact us pages for more information.
Independence Utility Center