Contact Utilities Customer Service
Utilize the phone numbers below to contact a City representative or appropriate organization for your utility questions and needs. To ensure the most efficient experience possible, check out our Utility Customer Service FAQs page before reaching out.
| Customer Service Representative | (816) 325-7930 |
| Automated Account Information Line | (816) 325-SERV |
| Fax Line | (816) 325-7684 |
| To report water main breaks | (816) 325-7658 |
| To request the location of water lines, contact Missouri One Call |
1-800-DIG-RITE /(1-800-344-7483) or dial 811 visit missouri-811.org for online requests |
| To report water emergencies after hours | (816) 325-7640 |
You may also fill out this form to contact customer service. Please note: This form is not used to stop service interruption. If you have a delinquent balance and are eligible for service interruption please contact customer service at (816) 325-7930.