Utility Bill Payment Options
Independence Utilities offers you a choice of the following methods to pay your monthly combined utility bill. Need assistance paying your utility bill? Visit our Payment Assistance Programs page for more information.
ATTENTION CUSTOMERS: A New Convenience Fee will apply for all payments using a credit or debit card.
Starting October 1, 2026, a convenience fee will apply when you pay your utility bill with a credit or debit card. This includes paying in the office, online, by phone, or through our mobile-friendly MyMeter portal.
Before this change, when paying online every card payment came with a flat $3.50 fee, no matter how big or small your bill was. Now, the fee is 2.75% of your payment amount, with a $2.95 minimum. For many residential customers with smaller bills, you may pay less than before.
E-check (bank account) fees are dropping from $2.95 to $2.45 for everyone who pays this way.
How the New Fee Compares
|
Bill Amount |
Discontinued Flat Fee |
New Card Fee (2.75%, $2.95 min) |
|---|---|---|
|
$50 |
$3.50 |
$2.95 |
|
$100 |
$3.50 |
$2.95 |
|
$127 (breakeven) |
$3.50 |
$3.50 |
|
$150 |
$3.50 |
$4.13 |
Why This Change?
The utility doesn't operate for profit - it just covers its costs. If the City paid debit/credit card processing fees on customers' behalf, that cost would be passed on in utility rates for everyone, including the many customers who never pay by card. By charging a small fee only to those who choose this payment method, we keep costs fair - tied to the choice itself, rather than shared by all ratepayers.
Ways to Pay With No Convenience Fee
- Autodraft/electronic funds transfers** (sign up with Utility Customer Service)
- Night drop
- In-person payments with cash, check or money order
** Please note, reoccurring payments on the website are not autodraft/electronic funds transfer.
Bill Payment Options
Utilities OnlineTake advantage of the time-saving power of the Internet with our Utilities Online service. You can view your account balance, usage history, payment history as well as pay your bill with a credit or debit card. It's fast and secure! |
Interactive Telephone Service (816) 325-SERVIndependence Utilities offers interactive telephone service that allows our customers to pay their bill with a credit or debit card. Call (816) 325-SERV(7378), you will need your customer and account number located in the top right hand corner of your bill. It's that easy! |
Automated Bank Draft AuthorizationBy enrolling in Automated Payment Service, your regularly scheduled utility bill will be paid automatically from your checking account by your bank on the day your payment is due - and it's free! Complete and return the below Automated Bank Draft Authorization Form to the City of Independence Utilities Customer Service Office at 20201 E Jackson Drive. For account verification, please enclose a voided check or photocopy of check on the bank or other financial institution account from which you would like future utility bills deducted.
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Pay By MailThe traditional method. Pay your bill with a personal check or money order upon receipt of your bill. Mail your payment to: City of Independence PO Box 219362 Kansas City, MO 64121-9362 |
In PersonBills may be paid in person at the following locations:
Independence Municipal Commons - First Floor Office Hours: 8 am - 5 pm, Monday - Friday 24/7 Outdoor Walk-Up Kiosks Available 24/7 Drive-Up Secure Drop Box
Independence Municipal Court - First Floor Office Hours: 8 am - 4 pm, Monday - Thursday Indoor Payment Kiosk Only
Independence Police Department - First Floor Office Hours: 7 am - 5 pm, Monday - Friday Indoor Payment Kiosk Only
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