Venue Change: City Council Installation Ceremony - April 20

Swearing-in of newly elected Mayor & City Council during the 6 PM meeting
📍 Midwest Genealogy Center | More information

Independence Utilities customer service is moving from the Independence Utilities Center (17221 East 23rd St S) to Independence Municipal Commons (20201 E Jackson Dr) in March:

  • Last day of operations at IUC is Wednesday March 4, 2026.
  • Operations at IMC will begin Monday March 9, 2026.

Visit Utilities Customer Service for all bill pay options and additional information about the move.

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Contact Utilities Customer Service

Utilize the phone numbers below to contact a City representative or appropriate organization for your utility questions and needs. To ensure the most efficient experience possible, check out our Utility Customer Service FAQs page before reaching out.

Customer Service Representative (816) 325-7930
Automated Account Information Line (816) 325-SERV
Fax Line (816) 325-7684
To report water main breaks (816) 325-7658
To request the location of water lines, contact Missouri One Call

1-800-DIG-RITE /(1-800-344-7483) or dial 811

visit missouri-811.org for online requests
To report water emergencies after hours (816) 325-7640

You may also fill out this form to contact customer service. Please note: This form is not used to stop service interruption. If you have a delinquent balance and are eligible for service interruption please contact customer service at (816) 325-7930.