IPL Automated Trouble Call Answering Service

Municipal Court & Police Records is moving to new locations

Important Dates:

March 19 - Police Records Reopens (17221 E. 23rd St. S.) | Last day at 223 N. Memorial Dr. - March 9
March 23 - City Council Study Session at IMC (20201 E. Jackson Dr.) | Last day at 111 E. Maple Ave. - March 20
March 30 - Municipal Court Reopens (223 N. Memorial Dr.) | Last day at 111 E. Maple Ave. - March 13

More details: independencemo.gov/imc

Independence Utilities customer service is moving from the Independence Utilities Center (17221 East 23rd St S) to Independence Municipal Commons (20201 E Jackson Dr) in March:

Last day of operations at IUC is Wednesday March 4, 2026.
Operations at IMC will begin Monday March 9, 2026.

Visit Utilities Customer Service for all bill pay options and additional information about the move.

Power Outage Number

To Report an Outage Call (816) 325-7550

When you reach our automated system, please stay on the line and follow the instructions for reporting the outage.

IPL uses a computer system to track and locate outages, by using the phone number reported as the location of the outage. In order to identify the address for the location of your outage, we must have your current phone number for the location, and it must match to the phone number listed in our customer billing information system for that address.

If your phone number has changed, please take a moment to go to Utilities Online to verify that we have your current phone number or call customer service at (816) 325-7930.

Thank you for helping us to serve you better!