Utilities Customer Service
Welcome to City of Independence Utilities customer service. Here you will find all the information regarding services we provide.
View and pay your bill through the utilities online portal
Connect with customer service
Payment options for your utility bill
Frequently asked question regarding your utility services
Information about programs available for utility customers
Rate schedules for the City of Indepenence are established by ordinance. Here you will find summaries and links to download rate schedules for each service.
Establishing or Canceling Service
In order to establish, transfer or cancel electric, water, or sewer service in the City of Independence, you will need to contact a Utilities Customer Service Representative at (816) 325-7930 or submit a request online. If you prefer to do business in person, you are welcome to visit our Utilities Customer Service office.