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City Initiatives on the August 6th Ballot

Welcome to City of Independence Utilities customer service.  Here you will find all the information regarding services we provide.

Rate schedules for the City of Indepenence are established by ordinance.  Here you will find summaries and links to download rate schedules for each service.

Establishing or Canceling Service

In order to establish, transfer or cancel electric, water, or sewer service in the City of Independence, you will need to contact a Utilities Customer Service Representative at (816) 325-7930 or submit a request online. If you prefer to do business in person, you are welcome to visit our Utilities Customer Service office.

Customer service is located at the Independence Utlities Center.  See our payment options and contact us pages for more information.

City of Independence Utilities Center building

Independence Utility Center

Monday-Friday: 8:00 am-5:00 pm

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17221 E 23rd St. S, Independence, MO 64057