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Independence Utilities offers you a choice of the following methods to pay your monthly combined utility bill.

Interactive Telephone Service (816)325-SERV

Independence Utilities offers interactive telephone service that allows our customers to pay their bill with a credit or debit card. Call (816) 325-SERV(7378), you will need your customer and account number located in the top right hand corner of your bill. It's that easy!

Utilities Online

Take advantage of the time-saving power of the Internet with our Utilities Online service. You can view your account balance, usage history, payment history as well as pay your bill with a credit or debit card. It's fast and secure!

Automated Bank Draft Authorization

By enrolling in Automated Payment Service, your regularly scheduled utility bill will be paid automatically from your checking account by your bank on the day your payment is due - and it's free!

Complete and return the below Automated Bank Draft Authorization Form to the City of Independence Utilities Customer Service Office at 17221 E. 23rd Street S., Independence, MO 64057. For account verification, please enclose a voided check or photocopy of check on the bank or other financial institution account from which you would like future utility bills deducted.

Auto Bank Draft Form

Pay By Mail

The traditional method. Pay your bill with a personal check or money order upon receipt of your bill.

In Person

Bills may be paid in person at the following locations:

City of Independence Utilities Center building

Independence Utility Center

Monday-Friday: 8:00 am-5:00 pm

Visit Website
17221 E 23rd St. S, Independence, MO 64057
  • Drive-through opens at 7:30 AM
  • 24 hour drop box located in the drive-through lane

City Hall main entry on the 2nd level with fall leaves along the curb and reflection of parked cars in the window.

City Hall - 2nd Floor

Monday-Friday: 8:00 am-5:00 pm

111 E Maple Ave., Independence, MO 64050